My husband bought this for me for Valentine's Day 2012 and less than a week later stones are missing from several of the hearts around the facing. I have bought 17 charms and have had real problems with some of them. The Murano glass beads charms will come lose from the silver band. I have replaced these countless times. Kays or Marks and Morgans have replaced each one I have returned with several of them having been returned numerous times. I do have one Swarovski crystal bead that I got for Christmas than hasn't lost a bead as of yet. I bought have both my sisters and my mother a bracelet with each of them having trouble with the Murano glass beads. I have resolved that I will not buy anymore of those beads in particular, even though I love their look. They just don't hold together. Currently, I've spent about 700.00 on my bracelet and expect more for that money. My mother also had her actual bracelet break. I got her another one when I bought over 200.00 worth of charms during Christmas. I just think that Kay can do a better job of making sure that the bracelets will last longer. Maybe I should have started a Pandora bracelet instead. I have a friend with a Pandora and she has never had an issue. The fellow teacher across the hall from me has had several issues with her beads also.