Share may2012's profile
 
 
 
may2012
 
 
 
may2012's stats
 
  • Review count
    1
  • Helpfulness votes
    0
  • First review
    November 18, 2011
  • Last review
    November 18, 2011
  • Featured reviews
    0
  • Average rating
    1
 
 
may2012's Reviews
 
A dozen round diamonds sparkle on the side of this 10K white gold heart. Each diamond increases in size to symbolize the steps of your journey together. Suspended from an 18" rope chain with spring ring clasp. Journey Diamond Jewelry. With every step, love grows.
 
Overall rating 
1 / 5
1 / 5
poor quality
PostedNovember 18, 2011
Customer avatar
may2012
from san jose, ca
Age:25-34
Gender:female
Purchase Type:Purchased for myself
Appeal 
3 / 5
3 / 5
Quality 
1 / 5
1 / 5
Value 
2 / 5
2 / 5
I bought this necklace end of August, the chain was broken. I didn't know I could return it within 60 days, plus I was too busy. I sent it to the store for repair. It was 2 days passed the 60 day return period. So I got it repaired. It took 2-3 weeks. I was too busy, and just had time to pick it up yesterday. And the chain was broken again this morning!!!
I contacted the store and asked if I could return it since I don't like it any more. They said no, but I can exchange it with 90 days of the purchase date, but I will have to hurry since there are only 2 days left. I really don't have time to go there AGAIN in 2 days.
First of all, I am very disappointed about the quality.
Secondly I don't like the service either. the necklace was in their hand for 3 weeks, and they still strictly stick to the exchange period. Is that necessary? I am a busy working mom. I am quite frustrated that I have to get the broken chain repaired again and again. I have to go to the store, wait for a few weeks, and they go again to pick it up. What about you if you are in my shoes? When I called the store and the customer service, there was no a single sorry being said.
I won't purchase anything from this jeweler any more.
No, I do not recommend this product.
-4points
0of 4voted this as helpful.